Withdrawing Funds Back to Your Wallet
When you want to move your balance out, head to the cashier and select Withdraw. We route payouts back to the same method you used to deposit — Touch 'n Go eWallet, Boost, GrabPay or your FPX-linked bank account. Before your first withdrawal, we'll ask you to complete account verification; after that, subsequent requests go through the standard review queue. We do
not publish a fixed processing window because it varies by payment rail and queue volume, but we process requests in the order they arrive. If a withdrawal is delayed beyond what you'd expect, live chat is the fastest way to get a status update.
- Open the cashier and select Withdraw — Log in, tap the cashier, then choose the Withdraw tab to start your payout request.
- Pick your payout method — Select the same local wallet or bank account — Touch 'n Go eWallet, Boost, GrabPay or FPX — that you deposited with.
- Enter the amount and submit — Type the RM amount you want to withdraw, confirm the details are correct, then submit the request.
- Verification check before release — We run a standard account check before releasing funds; completed KYC accounts move through this step faster.
